RivaaJ Returns, Exchanges & Refund Policy

At RivaaJ, we want you to feel confident when shopping for Pakistani clothing online. Our returns and exchanges process is designed to make it clear what you need to do if you need to return an item, request an exchange or report a damaged or defective garment.

Before returning an item, please review the eligibility requirements below and contact us immediately to start your return.

How Long Do I Have to Return an Order?

RivaaJ currently operates a 14-day return/exchange period for eligible items. Returned garments must meet the applicable return conditions, including being unworn, unused and in their original packaging with original tags attached.

Important: The exact start date and operation of the 14-day period should be stated in accordance with RivaaJ's confirmed consumer-rights policy. For online purchases in the UK, statutory cancellation rights may apply separately.

If you are unsure whether your order qualifies, please contact info@rivaaj.uk before sending the item back.

Which Items Are Eligible for Return?

To be eligible for a RivaaJ return, the item should:

  • Be unused and unworn.
  • Be in a re-sellable condition.
  • Be returned in its original packaging.
  • Have the original tags attached.
  • Include the original invoice or packing slip.
  • Not have been custom stitched, where the custom-stitching exclusion applies.

The current RivaaJ policy specifically states that garments must be unworn, in their original packaging with original tags, and not custom stitched.

How to Return or Exchange a RivaaJ Order

Step 1: Start Your Return

Use the RivaaJ Returns Center to initiate your return.

Step 2: Contact RivaaJ UK for an Exchange

For an exchange, Email: info@rivaaj.uk

or drop a message at WhatsApp: +44 7483 140924. Please contact us to check whether your requested replacement item is available in stock.

Step 3: Include Your Invoice

All returns should include the original invoice or packing slip so that RivaaJ UK can identify the order and sender.

Step 4: Wait for Return Instructions

Once your return or exchange has been approved, RivaaJ UK will confirm the return address by email.

How RivaaJ gives Refund

Once RivaaJ receives and inspects your returned item, we will email you to confirm receipt and notify you whether the refund has been approved or rejected.

If approved, the refund is processed to the original payment method. RivaaJ currently states that notification and refund processing can take 3–7 working days, depending on the payment method.

What Should I Do If My Refund Hasn't Arrived?

If you have been notified that your refund has been processed but you cannot see it:

  1. Check your bank account again.
  2. Contact your card/payment provider.
  3. Contact your bank if necessary.
  4. If you still cannot locate the refund, contact RivaaJ at info@rivaaj.uk.

What If My RivaaJ Order Arrives Damaged?

If your item arrives defective or damaged, contact RivaaJ by email before returning the item.

Please provide:

  • Your order details.
  • A description of the issue.
  • Clear photographs showing the damage or defect.

RivaaJ's current policy asks customers to report defective or damaged items and include pictures before sending the item back. It currently specifies a 14-day period from dispatch for this process.

Note: Our 14-day damaged-item reporting procedure does not remove any statutory rights you may have under applicable UK consumer law.

Note: In case of a return whereby returning goods your order total after deducting the value of the returned goods is less than £75.00; your free delivery offer shall be negated and £3.90 will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot accept any responsibility for any parcels which are lost in transit.

Please do not send your purchase back to the manufacturer. We cannot be held responsible for any items which are lost in transit.